Privacy Policy

Your Privacy Matters to Us

At WholesomePsych, we are committed to safeguarding your personal information and ensuring confidentiality. We comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA). Your trust is central to our mission, and we strive to handle your information with transparency and care.

Collection and Use of Personal Information

We collect personal information to provide you with high-quality mental health services and operate our business effectively. This includes information, such as:

Contact Information: Name, address, email address, and phone number.
Health Information: Medical history, treatment plans, and any information relevant to providing quality care.
Payment Information: Billing details, including payment methods and insurance information.

We only use your information for scheduling, treatment, billing, and improving our services.

SMS Consent

If you opt in to SMS communication, we may use your phone number to send the following types of text messages:

Appointment reminders
Follow-ups regarding your treatment
Billing inquiries
Service promotions or updates (if applicable)

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. To unsubscribe from SMS communication, reply “STOP” to any message or contact us directly.

Protection of Your Data

Your information is stored securely using industry-leading safeguards to protect against unauthorized access, disclosure, or misuse. We implement administrative, technical, and physical measures to maintain the security and integrity of your data.

Your Rights

You have the right to:

Access Your Information: Request access to your personal data.
Correct Your Information: Request corrections or updates to your personal information.
Opt-Out of Communications: Opt out of receiving certain communications, such as SMS alerts or promotional messages.
Request Deletion: Under CCPA, California residents may request the deletion of their personal data, subject to certain exceptions.

To exercise any of these rights, please write us at support@wholesomepsych.com or call us on 909-966-5678

Sharing of Information

We do not sell or rent your personal information to third parties. Any sharing of information is limited to the following scenarios:

With your consent to collaborate with other healthcare providers.
To comply with legal or regulatory requirements.
To process insurance payments.

SMS Terms and Conditions

By opting into our SMS services, you agree to the following terms:

Consent-Based Communication: Phone numbers collected will be used for SMS communication only and will not be shared with third-party marketers.

Message Content: Examples of messages include appointment reminders, follow-ups, and urgent notifications.

Message Frequency: 3. Message Frequency: Message frequency will vary but may average up to 2 messages per week based on service use.

Opt-Out Method: Reply “STOP” to any message at any time to discontinue SMS communication.

Help: If you encounter any issues, text “HELP” for assistance or contact us directly.

Message Rates: Standard text message and data rates may apply based on your mobile carrier’s plan.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. To unsubscribe from SMS communication, reply “STOP” to any message or contact us directly.

Policy Updates

We may update this policy periodically to reflect changes to our processes, legal requirements, or as we expand our services. Any updates will be posted on this page with the effective date. Please check back regularly to stay informed.

Contact Us

If you have any questions or concerns about our Privacy Policy, please don’t hesitate to contact us:

Phone: 909-966-5678
Email: intake@wholesomepsych.com
Address: 1611 Pomona Rd., #109, Corona, CA 92878